1. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other secure payment methods available at checkout.
2. Is my payment information secure?
Yes. All payments are processed through secure, SSL-encrypted payment gateways. We do not store your payment information on our servers.
3. Can I modify or cancel my order?
If your order has not yet been processed, we'll do our best to modify or cancel it. Please contact us as soon as possible at support@nexoopet.com.
4. When will my order arrive?
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location. Once your order ships, you'll receive a tracking number by email.
5. Can I use more than one discount code?
No. Only one discount code or promotion can be applied per order unless otherwise stated.
6. Do I need an account to place an order?
No. You can check out as a guest. Creating an account simply makes it easier to view your order history and track future purchases.
7. How can I track my order?
Once your order has shipped, you'll receive a tracking email with a link to monitor your delivery.
8. What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at support@nexoopet.com with your order number and photos of the item.
9. Do you ship internationally?
We currently ship to selected countries. Shipping availability and rates are displayed during checkout.
10. How can I contact customer support?
You can reach our support team at support@nexoopet.com. We aim to respond to all inquiries within 24 hours on business days.