Refund policy
Refund Policy
At NexooPet, your satisfaction is our priority.
If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- It must be returned in its original packaging.
- Proof of purchase is required.
To start a return, please contact us at:
Once your return is approved and received, your refund will be processed to your original payment method within 5–10 business days.
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue.